I can’t tell you how many times I’ve heard people voice their frustrations about how badly their IT project management processes suck because every project is just as painful as the last. It makes you want to grab project managers by the shoulders and say, “Dude, if you want your next project to go more smoothly, you actually have to DO Lessons Learned exercise. You know that, right?” Not sure how to go about doing Lessons Learned the right way for your project? No worries, I’m here to help you. A few weeks ago, I came across a great article called, “ IT - Professional Services Automation ” that does an excellent job of laying out the basic for IT - Professional Services Automation. Improving as we do things: You don’t need to wait for the project to end to have the Lessons Learned meetings. Meetings organized as the project progresses can bring fabulous ideas that help the ongoing project. If you’re doing things thoroughly, each status meeting should include a brief sec